Terms & Conditions

1. Introduction

These Terms & Conditions govern the use of TMV Monitors products, software, dashboards, devices, and monitoring services. By using our services, you agree to these Terms.

2. Service Description

TMV Monitors provides remote monitoring solutions for Thermostatic Mixing Valves (TMVs) and associated water temperature systems.

Services may include:

• Temperature monitoring
• Data collection and storage
• Alarm notifications
• Compliance reporting
• Dashboard access
• Technical support

3. Customer Responsibilities

Customers are responsible for:

• Maintaining installed equipment
• Ensuring devices remain powered and connected
• Maintaining accurate email recipients
• Verifying that alarm notifications are received

4. Monitoring Data

Monitoring information is provided for operational and compliance support purposes. Customers remain responsible for maintaining and managing their water systems and meeting any applicable legal or regulatory requirements.

5. Service Availability

While we strive to provide reliable services, we cannot guarantee uninterrupted service availability. Interruptions may occur due to maintenance, internet outages, cloud service issues, or equipment failures beyond our control.

6. Limitation of Liability

To the maximum extent permitted by law, TMV Monitors shall not be liable for indirect, incidental, or consequential losses arising from use of the monitoring system.

7. Intellectual Property

All software, branding, documentation, designs, and content remain the property of TMV Monitors unless otherwise agreed in writing.

8. Termination

We reserve the right to suspend or terminate services where necessary to protect system integrity, security, or where contractual obligations are not met.

9. Service Changes

We may improve, modify, or update our services at any time.

10. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

11. Contact

For enquiries regarding these Terms:

Email: info@tmvmonitors.co.uk