Privacy Policy

Introduction

TMV Monitors ("we", "our", or "us") provides remote temperature monitoring services for Thermostatic Mixing Valves (TMVs) and related water systems. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and monitoring services.

Information We Collect

• Name
• Company Name
• Email Address
• Telephone Number
• Device Identification Information
• Temperature Monitoring Data
• Support and Service Communications

How We Use Information

• Provide monitoring services
• Generate reports and alerts
• Send service-related notifications
• Provide technical support
• Improve our products and services
• Meet legal and regulatory obligations

Email Communications

We may send operational emails including:

• Daily monitoring reports
• Monthly compliance reports
• Alarm notifications
• Device offline notifications
• Service announcements

We do not sell email addresses and do not use purchased mailing lists.

Data Storage and Security

We implement reasonable technical and organisational measures to protect information against unauthorised access, disclosure, alteration, or destruction. Data may be stored using secure cloud infrastructure operated by trusted providers.

Data Retention

Information is retained only for as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce agreements.

Sharing Information

We do not sell customer information. Information may be shared with trusted service providers only where required to operate and deliver our services.

Your Rights

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of personal information where applicable
• Request information regarding data processing

Contact

For privacy-related enquiries:

Email: info@tmvmonitors.co.uk

Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be published on this page.